Restaurant infrastructure monitoring
Sentry watches the internet connections, network gear and security events at each restaurant and turns them into one clear answer: is this store OK, and if not, exactly what's wrong. Store managers get a simple status. Support teams get the detail to fix it.
Card readers stall, online orders stop arriving, and the first alert is a frustrated manager on the phone. By then the shift is already affected.
Is it the internet provider, the firewall, a switch, or one access point? Without visibility into the store, every call starts from zero.
Network device logs, admin changes and firewall events that PCI assessors ask about are rarely collected in one place, per merchant.
A Sentry probe sits on the store network. It needs no inbound firewall ports: it connects out to the Sentry platform over an encrypted tunnel and picks up its configuration automatically.
The probe checks the local gateway and internet reachability, reads device and WAN status from the network controller (UniFi today), and relays network device logs, all over that same encrypted tunnel.
Every component is tracked on its own: each internet connection, the gateway, switches, access points. Sentry rolls them up into one site status and names the root cause, so a failed switch is one problem, not ten alarms.
Alerts go out when something stays down. The full history of every outage and failover is kept, so availability reports reflect what really happened.
Green, yellow or red with a plain-language summary like "Primary internet down, running on backup." Drill into any store to see every component.
Primary and backup internet are tracked separately. Losing the primary while the backup carries the store shows as degraded, not down, and support still sees exactly which line failed.
Gateways, switches and access points with what plugs into what, so an access point that's offline because its switch failed is shown that way.
Uptime for every component and every store over 24 hours, 7 days and 30 days, with a full outage log. History is kept long term.
Email alerts when a store, device or connection goes down, and when it recovers. Short blips don't page anyone.
Network device logs are collected centrally and flagged for what matters: failed logins, admin changes, configuration changes and threat events, tagged to the related PCI DSS requirements.
Coming next: ticketing integration (create and track tickets from a red tile), external vulnerability scanning, and support for more network vendors.
See every client brand and location from one place, with strict separation between clients. Give each client their own logins, scoped to their own stores.
Roll up operational health across the whole system without seeing data that belongs to individual franchisees.
Franchisees see their own stores, including their own security evidence. Store managers get a simple, glanceable status for their location.
Sentry is built to sit inside environments that handle payment cards, so it is careful about what it touches and who can see what.
Sentry is not "PCI compliance in a box," and nothing is. What it does is provide continuous monitoring and evidence for technical controls that are commonly hard to demonstrate, such as logging and monitoring of network devices and detecting changes and intrusion attempts. It monitors controls; it doesn't enforce them, and it doesn't cover how cardholder data is stored or your written policies.
Tell us about your locations and your network setup, and we'll show you what Sentry would see.
info@opsnine.com